East Coast Diesel Specialists Pty Ltd

At East Coast Diesel SPecialists Pty Ltd ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, lead forms, and customer communications.

By providing your information to us via our website or through lead generation ads, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect the following types of personal information when you book a service or interact with us:

• Personal Information: Name, phone number, email address

• Vehicle Information: Type, make, model, and year of your vehicle

• Service Information: Service requests, preferred service dates, and additional details regarding the maintenance or repair needed

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2. How We Use Your Information

We use your personal information for the following purposes:

• Service Scheduling & Communication: To contact you regarding your service appointment, confirm details, and send reminders.

• Customer Support: To respond to your inquiries, service requests, and follow-up communications.

• Marketing: We may send you promotional offers, updates, and news about our services. You can opt-out of these communications at any time.

• Business Operations: To manage your service history, improve our services, and comply with legal and regulatory obligations.

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3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

• Service Providers: We may share your information with third-party service providers who assist us with business operations, such as scheduling software, payment processors, or customer management systems.

• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government inquiry.

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4. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you would like to request deletion of your data, please contact us at here

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5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request that we update or correct any inaccurate information.

• Deletion: You can request that we delete your personal data, subject to certain exceptions.

• Opt-out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

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7. Third-Party Links

Our website and services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We recommend you review their privacy policies.

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8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to collect data for analytics and marketing purposes. By using our website, you consent to the use of cookies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us here

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